Terms and Conditions

This page details our customer terms and conditions.

Our Contact details:

Charlton Park Florist - Charlton Road, Wantage, Oxfordshire, OX12 8EP

Tel: 01235 772700

Email:
please use the contact form to get in touch

Making a purchase could not be easier. Just browse our shop online, and add any items that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

We accept all major debit or credit card payments except Amex. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

If you would prefer you may send and pay for flowers over the phone by calling us.

Orders that are cancelled online or via the phone may be subject to a cancellation fee.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note no Funeral flowers will be dispatched without our confirming the order with the customer first. Please allow enough time for this to happen when placing your order.

Delivery Schedule Orders received before 1pm Monday to Saturday UK time for UK delivery will be delivered on the same day if required. Orders received after this time and International orders are generally delivered the following day, although some international orders may require two working days. Please note the website will only accept UK orders. To send flowers overseas please telephone. Orders with a specified delivery date will be delivered on that day (note must be received before same day cut off time shown above).
Orders placed to be delivered on a public holiday may be delivered the next working day.

No timed deliveries - except for funeral tributes and weddings.

Please telephone if you have an emergency order.

If you require specific flowers please telephone at least 24 hours before delivery is required.

If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop. If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery. If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged. Charlton Park are not responsible for theft or damage of flowers, plants or sundries if left.

Tax Charges Orders are inclusive of 20% VAT - VAT No 199 6325 11

Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

We take care of our flowers and ensure freshness and quality at all times. We are covered by the e Florist guarantee as given below:

The Flowers will be fresh. They will be prepared and arranged by a professional florist and we guarantee to deliver to the address you give us on a specific date.

Getting in touch with us, if you need to reach us, please email us using the contact link above, alternatively, you can telephone or write to us at either address shown at the top or bottom of this page
Privacy Policy, you can
view our Privacy Policy Online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at
http://www.hmso.gov.uk/si/si2000/20002334.htm

Orders that are cancelled online or via the phone may be subject to a cancellation fee.

Refunds/Returns Policy

Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.

P B Stevenson Trading as Charlton Park Garden Centre, Charlton Road, Wantage, Oxon, OX12 8EP

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Charlton Park Florist - Charlton Road, Wantage, Oxfordshire, OX12 8EP - Tel: 01235 772700